FAQs
How can I get in contact with The True Blue?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get useful products at the best possible prices.
Do you offer a money-back guarantee?
Yes we do! We offer a 14 day money-back guarantee on all orders. If your order arrives damaged, broken or out of shape, feel free to contact us within 14 days of arrival and receive a FULL REFUND, no questions asked!
What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods (AfterPay/ZipPay) listed on our product pages.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia wide.
How long is the delivery?
Please allow 5-15 days for delivery. We are sometimes experiencing delays in our orders. We can assure you, your order is on the way!
What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.